Frequently
Asked Questions

DO I NEED THREE ESTIMATES?

No, you do not need to get three estimates. Many repair centers offer free estimates. However, there are specific requirements, based on the insurance company involved and the type of coverage you have that require certain types of parts and labor-rates to be met in providing a repair estimate. Certified Collision Works will contact your insurance company directly to ensure our estimates are presented to your insurance company in the manner they need to see it.

AM I REQUIRED TO NOTIFY MY INSURANCE COMPANY BEFORE REPAIRS BEGIN ON MY VEHICLE?

Yes! You should obtain approval from your insurance company before repairs begin. Only your insurance company can authorize repairs. Certified Collision Works coordinates with both you AND your insurance company to ensure only authorized parts, repairs and replacement types are used. Written documentation, digital photos and payment authorizations are provided to all parties before and during the repairs.

WHAT SHOULD I LOOK FOR WHEN CHOOSING A REPAIR FACILITY?

Ask people you trust. Who does your insurance company recommend? Have any of your friends, co-workers, or family members ever used this collision repair center's services? Look for evidence of teammate training, industry certifications and customer satisfaction testimonials. Collision repair providers with lifetime warranties and a substantial number of years in business are good to consider. Certified Collision Works has been in business since 1998 and is an I-Car “Gold Class” provider.

WHO IS RESPONSIBLE FOR THE GUARANTEE OF WORKMANSHIP AND SAFETY OF MY VEHICLE REPAIRS?

Your insurance company most likely offers a warranty on repairs if you use one of their preferred or Direct Repair Providers. The collision repair center is ultimately responsible. At Certified Collision Works is further guaranteed.

WHAT IF AN INSURANCE COMPANY REFUSES TO WORK WITH THE REPAIR FACILITY I CHOOSE?

As the vehicle owner, you make the decision. You have the right to select the repair center of your choice. By law, you have the right to select where your motor vehicle is repaired and the parts used for repairs. However, an insurance company is not required to pay more than a reasonable amount for such repairs and parts. Your rights concerning motor vehicle repairs are explained in the insurance code, article 5.07-1. Section 5.501 was adopted to become effective August 17, 1998

WHO IS RESPONSIBLE FOR PAYMENT TO THE REPAIR FACILITY?

You as the vehicle owner are ultimately responsible for payment of all repairs. You may instruct your insurance company to make payment directly to the repair center on your behalf. Usually an initial payment is made for the repair estimate and then during the repair process a supplemental payment will be issued for additional hidden damages or parts cost that may be discovered during repairs. Certified Collision Works will assist you with any payments that may be issued. Remember to clarify any deductible amounts or questions you may have as early as possible. Your deductible (if applicable) is not required until the completion of repairs and you pick up your vehicle.

DO I HAVE TO PAY FOR A RENTAL CAR

Rental car coverage is an optional coverage available from your insurance company. Verify your coverage and the amount covered per day for a rental vehicle while filing your initial claim. If your repairs are being paid for by the other parties' insurance company, you should be provided with a vehicle similar to your own vehicle during the time your vehicle is in for repair.

WHEN IS MY DEDUCTIBLE DUE AND HOW DO I KNOW HOW MUCH IT IS?

Insurance deductibles are due at the completion of the repair process to the repair center. Your insurance adjuster can answer any questions you may have regarding your policy, coverage, and applicable deductibles. Be cautious of anyone offering to save you the cost of your deductible! Ask specific questions on how they plan to absorb this cost. Will all repairs be made per industry standard and will all the proper parts be used? This is not usually an offer with your best interest in mind or the protection of the investment you have in your vehicle. At Certified Collision Works we have years of experiences working with most major insurance companies and understand what is and isn’t deductible.

WHAT SHOULD I DO WHEN I PICK UP MY REPAIRED VEHICLE?

Review your itemized final repair order. Complete a walk-around inspection with your Service Advisor and have him/her explain the repairs that were made to your vehicle. Look at the paint color and finish, all exterior trim, and proper operation of items involved, such as handles, mirrors, and other moving parts. Certified Collision Works will provide you with a copy of all documentation, warrantees, and receipts showing the proper repair of your vehicle.


Notables

what to do after your auto accident

  1. 1. Stay as calm as possible.
  2. 2. Check for injuries. Life and health are more important than damage to anyone's vehicles. When in doubt, call an ambulance.
  3. 3. If the accident is minor and there are no injuries, move the vehicles to a safe place out of traffic. Many insurance companies recommend calling the police.
  4. 4. Notify your insurance company immediately.
  5. 5. Make notes about the accident, including specific damages to all vehicles involved. Write down the names, driver's license numbers, and license plate numbers for all involved. Get witness information if possible.
  6. 6. Be polite. Allow law enforcement officials and insurance companies to determine who is at fault in the accident. Always be honest.
  7. 7. If you have a camera or camera-phone, take pictures if it can be done safely. Smart-phone users: many insurance companies now have smart-phone apps!
  8. 8. Call Certified Collision works at 361-225-2555 and let them arrange to tow your car. Let the Certified Collision Works staff help you. They can make all the arrangements to make things easier for you.

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